Meridian Communications Inc.
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Monday
09:00 am - 04:00 pm
Tuesday
09:00 am - 04:00 pm
Wednesday
09:00 am - 04:00 pm
Thursday
09:00 am - 04:00 pm
Friday
09:00 am - 04:00 pm
Saturday
Closed
Sunday
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Professional technical writing and instructional design services.

Do you find writing procedures boring?

Would you rather do anything else than edit your business reports?

Good! That's where I come in.



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Technical Writing & Instructional Design

 

Technical writing is about simplifying the complex and creating documents that are readable and usable. Instructional design is about designing training material so learners can apply new knowledge and skills. And I love to do both.


  • Do you need a set of procedures written or updated?

  • Do you want to better understand your audience and their needs?

  • Do you have documents that require editing for organizational structure, grammar, plain language, or consistent wording?

  • Do you need a customized writing course (such as technical writing or writing clearly in the workplace) for your employees at your site or online?

  • Do you have Word documents that need to be formatted?

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Connect your ideas and products to your audience.


As a technical communication specialist, I connect those who know
to those who need to know.


 


Angela Wiens, BSc


Angela has been a technical writer since 1994 and an independent consultant since 2002. She aims to work with organizations that value the benefits of quality documentation. She believes in creating better work environments through better documentation and training.


With extensive experience in the information technology, healthcare, and manufacturing industries, Angela is able to adapt her services to other types of organizations. Her success comes from working closely with subject matter experts to create various types of documents. Angela has developed policy and procedure manuals, software manuals, installation manuals, user guides, safety manuals, training material, course programs, online training, tutorials, job aids, and content structures for websites.

 

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Products and services

 

Plain language is an essential part of creating usable technical documents as well as engaging training materials.
Let me do the work for you or teach you how to do it yourself.


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CONSULTING

Technical writing projects create non-technical information (as much as possible). That's right: non-technical information. Meridian specializes in transforming data provided by subject matter experts into information needed by another audience. Even if the audience has a technical background, information is best delivered using plain language. In addition, information design is applied to all technical writing projects. Data is plentiful, but this abundance of information does not make us more informed. In fact, information only becomes knowledge when we can contemplate and assimilate what we’ve read.


Instructional design projects produce training materials in the best way for your learners to learn. Training can be simple supports (such as job aids or checklists) to more comprehensive products (such as an animated tutorial or online course), and learners may receive their training in a classroom or online. However, all training material must be concise, accurate, and engaging.


Facilitation of focus groups helps you know your target audience so that you can create the exact product or service they need. Meridian Communications specializes in focus groups for audience analysis, audience profiles, and customer journeys. Consider using focus groups as part of your website development or documentation projects.

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 COURSE DELIVERY

 

Courses can be delivered to your employees on your site or online. Train many employees in a few hours or days, without the need to pay for travel and other expenses for each employee. Customize Meridian Communications' courses to meet your specific needs and to use your company's confidential or sensitive material as examples. Whether it's Meridian's original course or your customized version, I take pride in delivering high-quality, engaging classroom or online training every time.


Courses Designed and Delivered by Meridian

Technical Writing

Plain Language

Writing Clearly in the Workplace

Writing for the Web





For all projects, the focus is always on the audience (users) of the information.
High-quality documentation can only be achieved by knowing who the audience is and what information they need.


What my clients say


 I have retained Angela on a number of major project ranging from ones requiring very precise language and style – to ones requiring more elegance and nuance. Angela repeatedly proved herself to be a master wordsmith and editor who continually delivered in a creative, skillful and professional manner. Her ability to grasp both the scope and strategic intent of the assignment before her makes her an invaluable consultant. 

Michael Bobroff, VP, Marketing & Communications, Medicine Shoppe Canada Inc.

 

 

 It was a pleasure working with you on the PHARMA Learn – Anticoagulation project! I would like to take this opportunity to thank you for your commitment to the project and your exemplary work in the design of the storyboards. Many of your contributions stand out, especially in the areas of creativity, project management, teamwork and communication skills. In fact, your contributions to the project exceeded my expectations.

T. Schindel, Director, Continuing Pharmacy Education, Faculty of Pharmacy and Pharmaceutical Sciences, University of Alberta

 


 I was surprised that a tech writing course could be fun. Really enjoyed it, learned some valuable, truly usable stuff. Great rapport with class—interesting, funny and educational. Thank you! 

Technical Writing Course Participant

 

 

 

 I have had the pleasure of working with Angela (Meridian Communications) since 2006. Our first project together was probably the most complicated we undertook.  With that project,  Angela's key role was project manager.  With her guidance, we developed a comprehensive realistic timeline with key deliverables.  She was committed to ensuring that a high-quality product was developed—one that met the diverse educational needs of adult learners in an asynchronous distance learning environment. Throughout the three year project, she competently collaborated with subject matter experts,  researchers, exam writers, and other consultants and team members.


Her attention to detail is second to none. A trait that was critical for our first project.  The end result was a product that is used as a benchmark by others.

Since that time, we have collaborated on a variety of projects of varying degrees of complexity.  All of them had the same outcome—a high-quality deliverable that met the needs of our organization and the desired audience.  Even after moving to another organization, I continue to work with Angela on different projects whenever possible. 

Stacy Bryan, Registrar, CDHNS

 


Client list

 

Meridian Communications has worked with clients from a variety of industries: IT, healthcare, construction, manufacturing, retail, franchises, government, utilities, and safety. Projects can be managed in-person, online, or a combination of both.

Quality Processes

AADAC

Aboriginal Consultation Office (ACO), Government of Alberta

Accounting Cycle

Agriculture Financial Services Corp

Alberta College of Pharmacists

Alberta Health Services

Alberta Innovates – Health Solutions

Alberta Learning

Alberta Teachers' Association

Alberta-Pacific Forest Industries Inc. (Al-Pac)

APEX Geoscience Ltd.

The Association of Professional Engineers and Geoscientists of Alberta (APEGA)

ATCO Electric

BC Government, Information Security Branch

Broken Arrow Solutions/Government of Alberta

Canadian Pharmacists Association

Clear Communications

College of Dental Hygienists of British Columbia

College of Dental Hygienists of Nova Scotia

College of Registered Dental Hygienists of Alberta

Construction Owners Association of Alberta

Editors’ Association of Canada (Saskatoon)

Elk Island Public Schools

EMD Serono

Enbridge Pipelines Inc.

FinalEyes Communications Inc.

FORTIS Alberta

The Good Samaritan Society

Quality Documentation

Grant MacEwan College

Hexagon Purus (Agility Fuel Solutions)

Information Marketplace

International Federation of Dental Hygienists

JVDriver

Latium

MacEwan School of Business

Manufacturers’ Health & Safety Association

Medicine Shoppe Canada Inc.

Meier & Associates Consulting

Ministry of Citizens' Services, Government of BC

Mott MacDonald Ltd. (Cambridge Education)

NAIT

Okanagan College, Kelowna Campus

PCL Industrial Management Inc.

Safety Codes Council

Seleeco

Terra Centre

Tri-global Solutions (Government of Alberta; Justice & Attorney General)

Tronia Systems Ltd.

University of Alberta, Faculty of Engineering

University of Alberta, Faculty of Extension

University of Alberta, Office of Continuing Pharmacy Education 

URS

VetStrategy

Workplace Health, Safety & Compensation Commission of Newfoundland and Labrador


Contact


  • External link opens in new tab or window250-215-9612
  • External link opens in new tab or windowawiens@meridiancom.ca
  • External link opens in new tab or window2560 Crown Crest Drive, West Kelowna, V4T 3N3

 

Meridian Communications Inc., 2560 Crown Crest Drive, West Kelowna, BC V4T 3N3

Phone: 250-215-9612 | Email: awiens@meridiancom.ca


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