Meridian Communications
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      Professional technical writing and instructional design services.

      Do you find writing procedures boring?

      Would you rather do anything else than edit your business reports?

      Good! That's where I come in.



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      Technical Writing & Instructional Design

       

      Technical writing is about simplifying the complex. Instructional design is about creating learning material so others can apply new knowledge and skills. And I love to do both.


      • Do you need a set of procedures written or updated?

      • Do you have a report that requires an edit for consistency because many employees have contributed content?

      • Do you want a customized technical writing course for your employees at your own site?

      • Do you want to run a focus group to better understand your audience and their needs?

      • Do you have a Word document that needs to be formatted?

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      I'd love to connect your audience to your ideas.


      As a technical communication specialist, I connect those who know to those who need to know.
      Technical writing and plain language go together. Let me show you how.

       


      Angela Wiens, BSc


      Angela has been a technical writer since 1994 and an independent consultant since 2002. She aims to work with organizations that value the benefits of quality documentation. She has extensive experience in the information technology and healthcare industries. Angela has developed course programs, policy/procedure manuals, training materials, software manuals, user guides, safety manuals, online training, and content structures for websites.

       

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      Products and services

       

      Let me do the work for you or help teach you how to do it yourself.


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      CONSULTING

      Technical writing projects create non-technical information (as much as possible). That's right: non-technical information. Meridian specializes in transforming data provided by subject matter experts into information needed by another audience. Even if the audience has a technical background, information is best delivered using plain language. In addition, information design is applied to all technical writing projects. Data is plentiful, but this abundance of information does not make us more informed. In fact, information only becomes knowledge when we can contemplate and assimilate what we’ve read.


      Instructional design projects produce training materials in the best way for your learners to learn. Training can be simple supports (such as job aids or checklists) to more comprehensive products (such as an animated tutorial or online course), and learners may receive their training in a classroom or online. However, all training material must be concise, accurate, and engaging.


      Facilitation of focus groups helps you know your target audience so that you can create the exact product or service they need. Meridian Communications specializes in focus groups for audience analysis, audience profiles, and customer journeys. Consider using focus groups as part of your website development or documentation projects.

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      COURSE DELIVERY

       

      Courses can be delivered to your employees on your site. Train many employees in a few hours or days, without the need to pay for travel and other expenses for each employee. Customize Meridian Communications' courses to meet your own specific needs and to use your company's confidential or sensitive material as examples. Whether it's Meridian's original course or your customized version, I take pride in delivering high-quality, engaging classroom training every time.


      Courses Designed and Delivered by Meridian

      Technical Writing

      Plain Language

      Writing Clearly in the Workplace

      Writing for the Web


      Current Course Schedule

      Technical Writing: 1-Day Workshop

      December 14, 2020: Private Corporate Training (Edmonton, AB)


      External link opens in new tab or windowTechnical Writing: Procedures and Manuals

      April 19 & 20, 2021: University of Alberta (Edmonton, AB)


      External link opens in new tab or windowWriting Clearly in the Workplace

       February 22 & 23, 2021:  University of Alberta (Edmonton, AB)

      April 22 & 23, 2021:  University of Alberta (Edmonton, AB)




      For all projects, the focus is always on the audience (users) of the information.

      Who are they?

      What do they need?


      What my clients say


      "I have retained Angela on a number of major project ranging from ones requiring very precise language and style – to ones requiring more elegance and nuance. Angela repeatedly proved herself to be a master wordsmith and editor who continually delivered in a creative, skillful and professional manner. Her ability to grasp both the scope and strategic intent of the assignment before her makes her an invaluable consultant." Michael Bobroff
VP, Marketing & Communications,
Medicine Shoppe Canada Inc.
      "I have retained Angela on a number of major project ranging from ones requiring very precise language and style – to ones requiring more elegance and nuance. Angela repeatedly proved herself to be a master wordsmith and editor who continually delivered in a creative, skillful and professional manner. Her ability to grasp both the scope and strategic intent of the assignment before her makes her an invaluable consultant." Michael Bobroff VP, Marketing & Communications, Medicine Shoppe Canada Inc.
      "It was a pleasure working with you on the PHARMA Learn – Anticoagulation project! I would like to take this opportunity to thank you for your commitment to the project and your exemplary work in the design of the storyboards. Many of your contributions stand out, especially in the areas of creativity, project management, teamwork and communication skills. In fact, your contributions to the project exceeded my expectations." 
T. Schindel, Director
Continuing Pharmacy Education,
Faculty of Pharmacy and Pharmaceutical Sciences,
University of Alberta
      "It was a pleasure working with you on the PHARMA Learn – Anticoagulation project! I would like to take this opportunity to thank you for your commitment to the project and your exemplary work in the design of the storyboards. Many of your contributions stand out, especially in the areas of creativity, project management, teamwork and communication skills. In fact, your contributions to the project exceeded my expectations." T. Schindel, Director Continuing Pharmacy Education, Faculty of Pharmacy and Pharmaceutical Sciences, University of Alberta
      "I was surprised that a tech writing course could be fun. Really enjoyed it, learned some valuable, truly usable stuff. Great rapport with class—interesting, funny and educational. Thank you!” Technical Writing Class Participant
      "I was surprised that a tech writing course could be fun. Really enjoyed it, learned some valuable, truly usable stuff. Great rapport with class—interesting, funny and educational. Thank you!” Technical Writing Class Participant

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      "I have retained Angela on a number of major project ranging from ones requiring very precise language and style – to ones requiring more elegance and nuance. Angela repeatedly proved herself to be a master wordsmith and editor who continually delivered in a creative, skillful and professional manner. Her ability to grasp both the scope and strategic intent of the assignment before her makes her an invaluable consultant." Michael Bobroff
VP, Marketing & Communications,
Medicine Shoppe Canada Inc.
      "I have retained Angela on a number of major project ranging from ones requiring very precise language and style – to ones requiring more elegance and nuance. Angela repeatedly proved herself to be a master wordsmith and editor who continually delivered in a creative, skillful and professional manner. Her ability to grasp both the scope and strategic intent of the assignment before her makes her an invaluable consultant." Michael Bobroff VP, Marketing & Communications, Medicine Shoppe Canada Inc.
      "It was a pleasure working with you on the PHARMA Learn – Anticoagulation project! I would like to take this opportunity to thank you for your commitment to the project and your exemplary work in the design of the storyboards. Many of your contributions stand out, especially in the areas of creativity, project management, teamwork and communication skills. In fact, your contributions to the project exceeded my expectations." 
T. Schindel, Director
Continuing Pharmacy Education,
Faculty of Pharmacy and Pharmaceutical Sciences,
University of Alberta
      "It was a pleasure working with you on the PHARMA Learn – Anticoagulation project! I would like to take this opportunity to thank you for your commitment to the project and your exemplary work in the design of the storyboards. Many of your contributions stand out, especially in the areas of creativity, project management, teamwork and communication skills. In fact, your contributions to the project exceeded my expectations." T. Schindel, Director Continuing Pharmacy Education, Faculty of Pharmacy and Pharmaceutical Sciences, University of Alberta
      "I was surprised that a tech writing course could be fun. Really enjoyed it, learned some valuable, truly usable stuff. Great rapport with class—interesting, funny and educational. Thank you!” Technical Writing Class Participant
      "I was surprised that a tech writing course could be fun. Really enjoyed it, learned some valuable, truly usable stuff. Great rapport with class—interesting, funny and educational. Thank you!” Technical Writing Class Participant



      Client list

       

      Meridian Communications has worked with clients—in person or online—from a variety of industries, including IT, health care, construction, retail, franchises, government, utilities, and safety.

      Quality Processes

      AADAC

      Aboriginal Consultation Office (ACO), Government of Alberta

      Accounting Cycle

      Agility Fuel Solutions

      Agriculture Financial Services Corp

      Alberta College of Pharmacists

      Alberta Health Services

      Alberta Innovates – Health Solutions

      Alberta Learning

      Alberta Teachers' Association

      Alberta-Pacific Forest Industries Inc. (Al-Pac)

      APEX Geoscience Ltd.

      The Association of Professional Engineers and Geoscientists of Alberta (APEGA)

      ATCO Electric

      Broken Arrow Solutions/Government of Alberta

      Canadian Pharmacists Association

      Clear Communications

      College of Dental Hygienists of British Columbia

      College of Dental Hygienists of Nova Scotia

      College of Registered Dental Hygienists of Alberta

      Construction Owners Association of Alberta

      Editors’ Association of Canada (Saskatoon)

      Elk Island Public Schools

      EMD Serono

      Enbridge Pipelines Inc.

      FinalEyes Communications Inc.

      Quality Documentation

      FORTIS Alberta

      The Good Samaritan Society

      Grant MacEwan College

      Information Marketplace

      International Federation of Dental Hygienists

      JVDriver

      Latium

      MacEwan School of Business

      Manufacturers’ Health & Safety Association

      Medicine Shoppe Canada Inc.

      Meier & Associates Consulting

      Mott MacDonald Ltd. (Cambridge Education)

      NAIT

      Office of Continuing Pharmacy Education, University of Alberta

      Okanagan College, Kelowna Campus

      PCL Industrial Management Inc.

      Safety Codes Council

      Seleeco

      Terra Centre

      Tri-global Solutions (Government of Alberta; Justice & Attorney General)

      Tronia Systems Ltd.

      University of Alberta, Faculty of Engineering

      University of Alberta, Faculty of Extension

      URS

      VetStrategy

      Workplace Health, Safety & Compensation Commission of Newfoundland and Labrador


      Contact


      • External link opens in new tab or window 250-707-6190
      • External link opens in new tab or window awiens@meridiancom.ca
      • External link opens in new tab or window 2560 Crown Crest Drive, West Kelowna, V4T 3N3

       

      Meridian Communications Inc., 2560 Crown Crest Drive, West Kelowna, BC V4T 3N3

      Phone: 250-707-6190 | Email: awiens@meridiancom.ca


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